How to reduce distracting background noise in the contact center

Thursday, Nov. 12, 2015
10:00 to 11:00 AM PST

Fields marked with an * are required.

Customer Service Representatives are the voice of your brand. And making sure they can hear and be heard is critical to building customer relationships.

Colin Rawlings
Technical Director,
Acoustics by Design
Richard Kenny
Head of Contact Center
Marketing, Plantronics
James Stevenson
James Stevenson

Yet not all organizations realize that a simple issue like background noise during calls can dramatically impact the customer experience.

So how big is the problem? Who does it affect the most? And which technologies can you rely on to reduce background noise?

Join Colin Rawlings, Technical Director at Acoustics by Design–one of the leading independent acoustical consulting firms–and Richard Kenny, Head of Global Contact Center Marketing at Plantronics, for an interactive discussion on how to reduce distracting background noise in the contact center.